What is this Service?

Human Resources provide services that contribute to the effective management of each municipality’s human capital. Human Resources also encompass a Human Resources Planning function to address areas of organizational design as they relate to the growing and changing workforce of each municipality.

Specific objectives include:

• Labour Relations which promotes positive relations between management and unions
• Compensation and Benefits which oversees and administers the total rewards plans for all employees
• Training and Development which includes technical, legislative and soft skill training for employees, senior management and department heads
• Disability Management for workers compensation, illness and employee accommodation
• Health and Safety and Employee Wellness
• Recruitment and Retention
• Organizational Development and Effectiveness
• Employee Engagement

Influencing Factors:

• Degree of Unionization:  Labour relations and collective agreements directly impact the need for specialized Human Resources staff.
• Organizational Form:  The delivery of Human Resources (HR) service varies from one municipality to another.
• Staffing of Services:  In some service areas, such as Parks and Recreation, a significant number of seasonal and part-time staff is required. As a result, these service areas tend to have higher turnover rates, which result in providing a higher level of service and directly impacts Human Resources costs.